15-Day Return Policy
We stand behind the purity of every bottle. If you are not satisfied, you may return unopened products within 15 days of delivery for a full refund.
Eligibility
- Products must be returned in original, unopened condition
- Returns initiated within 15 days of the delivery date
- Items damaged during transit are eligible for replacement (photo required)
- Opened products are not eligible for return unless the product is defective
How to Initiate a Return
Email hello@blossence.com with your order number and reason for return. We will arrange a pickup within 2 business days.
Refund Timeline
Refunds are processed within 5–7 business days after we receive the returned item. The amount will be credited to your original payment method.
Exchanges
We offer free exchanges on defective or incorrectly shipped products. Contact us within 15 days of delivery.
Looking for a different brand?
Blossence is sometimes confused with Biossance, a separate US skincare company. If you were looking for their policy rather than ours, we have set out the difference between the two brands and their return terms so you can get to the right place.